Shipping policy

Shipping Policy

Shop Blank Apparel ships orders across Canada through third-party Canadian distribution partners. Orders may be fulfilled from facilities in Toronto, Calgary, or Vancouver depending on product availability.

These fulfillment facilities are operated by our distribution partners and are not Shop Blank Apparel business locations.

Shipping Costs

Shipping charges may apply per fulfillment facility when an order contains products shipping from different facilities.

Shipping Carriers

Orders are generally shipped with Purolator or UPS using ground service.

Tracking information is sent by email once your order has been processed and shipped.

Fulfillment Facilities and Order Processing

Orders are fulfilled through third-party Canadian distribution partners with facilities located in:

• Toronto, Ontario
• Calgary, Alberta
• Vancouver, British Columbia

Orders submitted before the applicable facility cutoff are typically processed and dispatched the same business day.

Orders placed after the applicable cutoff are normally processed the following business day.

Fulfillment facilities operate Monday through Friday and are closed on weekends and applicable statutory holidays.

Estimated Delivery Times

Delivery times are estimates and may vary based on destination, carrier schedules, weather, order volume, and other circumstances outside our control.

Orders fulfilled from Toronto

• Ontario, Quebec, New Brunswick: approximately 1 to 2 business days
• Manitoba, Saskatchewan, Nova Scotia, Newfoundland and Labrador, Prince Edward Island: approximately 2 to 4 business days
• Alberta, British Columbia: approximately 3 to 5 business days

Orders fulfilled from Calgary

• Alberta, British Columbia: approximately 1 to 2 business days
• Ontario, Quebec, New Brunswick, Manitoba, Saskatchewan: approximately 2 to 5 business days
• Nova Scotia, Newfoundland and Labrador, Prince Edward Island: approximately 4 to 6 business days

Orders fulfilled from Vancouver

• British Columbia, Alberta: approximately 1 to 2 business days
• Ontario, Quebec, New Brunswick, Manitoba, Saskatchewan: approximately 3 to 5 business days
• Nova Scotia, Newfoundland and Labrador, Prince Edward Island: approximately 5 to 6 business days

Delivery estimates begin once the order has been shipped.

Secure Shipping Insurance

When offered at checkout, Secure Shipping Insurance is available for $5.99 and requires a signature upon delivery.

If you choose this option, please ensure someone is available to accept and sign for the shipment.

For orders shipped without this protection, carrier tracking and delivery confirmation may be used when reviewing delivery issues.

If your tracking shows a package as delivered but you cannot locate it, contact the carrier and email shopblankapparel@gmail.com as soon as possible.

Split Shipments

Depending on inventory availability, an order may be fulfilled from more than one third-party fulfillment facility.

You may therefore receive:

• More than one package
• Packages on different delivery dates
• More than one tracking number

Please review all shipment confirmation emails associated with your order.

Address Changes

Orders are transmitted to our third-party fulfillment partners quickly after being placed. Because of this, we cannot guarantee that a shipping address can be changed after checkout.

Please review your shipping address carefully before placing your order.

If an order has already shipped, contact the carrier using your tracking information to ask whether an address correction is available.

Additional carrier charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Failed Delivery Attempts

Carrier delivery procedures vary by location.

If a delivery cannot be completed, the carrier may hold the shipment at a local pickup location for a limited period before returning it to the fulfillment facility.

If a shipment is returned because it was not collected or because the shipping information provided was incorrect, return shipping costs and applicable restocking charges may be deducted from the refund.

A 25% restocking fee may apply to returned merchandise in accordance with our Refund Policy.

Free shipping does not apply to the cost of re-shipping a returned order.

Tracking Your Order

Tracking information will be provided by email after shipment.

Customers can track shipments directly through the applicable carrier using the tracking number supplied in the shipping confirmation.

Lost or Missing Shipments

If tracking has not updated for several business days, contact the applicable carrier for additional information.

If the carrier confirms that a shipment is lost, email shopblankapparel@gmail.com with:

• Your order number
• Your tracking number
• Any information provided by the carrier

We will review the shipment details and assist with the next steps.

Additional Shipping Charges

Additional carrier charges caused by incorrect addresses, address corrections, remote delivery areas, failed delivery attempts, or returned shipments may be charged to the customer where applicable.

For shipping questions, contact:

shopblankapparel@gmail.com