Refund Policy

Return Eligibility

Return requests must be submitted within 14 days of delivery.

Returned merchandise must be unused and in resellable condition. Items must be unworn, unwashed, undamaged, unaltered, clean, and free from wrinkles, stains, odours, or other signs of use.

Items that do not meet these requirements may be refused and will not qualify for a refund.

Return Fees

A 25% restocking fee applies to approved returns.

Customers are responsible for return shipping costs unless the return is the result of an incorrect item or another verified fulfillment error.

Shop Blank Apparel is not responsible for merchandise lost or damaged while being returned by the customer. We recommend using a tracked shipping service.

Return Authorization

Do not return merchandise without first receiving authorization from Shop Blank Apparel.

To request a return, email shopblankapparel@gmail.com with your full name, order number, reason for the return, and the model number, quantity, colour, and size of each item you would like to return.

If your return is approved, we will provide a Return Merchandise Authorization number (RMA) and the appropriate return address.

Returns are sent to the applicable third-party fulfillment facility that processed the order. These facilities are not Shop Blank Apparel business locations and are not open to the public.

In-person returns are not accepted.

Returning Your Order

Approved returns must be shipped according to the instructions provided with your RMA.

Returns must be sent using Purolator, UPS, or FedEx, unless we provide different instructions with your return authorization.

Please include the RMA number inside the package and clearly identify it on the outside of the shipment.

After shipping your return, email the tracking number to shopblankapparel@gmail.com.

Inspection and Refund Processing

Returned merchandise is generally inspected within 5 to 7 business days after arriving at the applicable fulfillment facility.

Once a return has been inspected and approved, the refund is generally processed within an additional 3 to 4 business days.

Approved refunds are calculated using the purchase price of the returned merchandise, less the applicable 25% restocking fee.

Your financial institution may require additional time to post the refund to your account after it has been processed.

Defective Items

Defects must be reported within 3 days of delivery.

Email shopblankapparel@gmail.com and include your order number, brand, model number, colour, size, quantity, and a clear photograph showing both the defect and the garment tag.

Shop Blank Apparel will coordinate the claim with the applicable brand or distribution partner.

Claims are reviewed based on the information provided and the applicable manufacturer's defect requirements. If the claim is approved, we will arrange the appropriate replacement or resolution.

Submitting a defect claim does not automatically guarantee approval.

Incorrect Items

If you receive an incorrect product because of a verified fulfillment error, we will correct the issue at no additional cost to you.

Email shopblankapparel@gmail.com within 3 business days of delivery with your order number, a description of the issue, and a clear photograph of the incorrect item and garment tag.

Once the issue is verified, we will provide return instructions and, where applicable, a prepaid return shipping label.

The correct merchandise will be arranged in accordance with the instructions provided for your claim.

Missing Items

Orders may be shipped in multiple packages or from different third-party fulfillment facilities.

Before reporting an item as missing, please review all tracking information and shipment confirmation emails to confirm that no packages are still in transit.

Missing-item claims must be submitted within 3 business days of the applicable package being marked delivered.

Email shopblankapparel@gmail.com with your full name, order number, and the model number, brand, colour, and quantity of each missing item.

We will review the shipment information and submit the claim to the applicable third-party fulfillment partner when required.

Additional information or documentation may be requested while a claim is being investigated.

Contact

For return, defect, incorrect-item, or missing-item questions, contact:

shopblankapparel@gmail.com