Privacy Policy

Last Updated: September 2026

Shop Blank Apparel ("we", "our", or "us") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit Shop Blank Apparel, place an order, create an account, communicate with us, or otherwise use our website and services.

1. Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

Information You Provide

• Name
• Billing address
• Shipping address
• Email address
• Phone number, when provided
• Account information
• Order and purchase history
• Communications with our customer support team
• Return, defect, shipping, or warranty claim information

Transaction Information

When you place an order, payment and transaction information is processed through Shopify and applicable payment providers.

Shop Blank Apparel does not directly store complete payment card information on its own servers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• General location information
• Pages and products viewed
• Referral information
• Website interactions
• Shopping cart activity
• Cookies and similar technologies

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Process payments and refunds
• Provide customer support
• Manage returns and product claims
• Communicate regarding orders and shipments
• Maintain customer accounts
• Detect and prevent fraud or misuse
• Improve our website, products, and services
• Analyze website performance
• Measure advertising and marketing effectiveness
• Send marketing communications where permitted and where appropriate consent has been obtained
• Comply with legal, tax, accounting, regulatory, and contractual obligations

We seek to collect and use only the personal information reasonably necessary for these purposes. Canadian privacy principles include identifying purposes, limiting collection, limiting use and retention, safeguards, openness, and access rights.

3. Consent

Where consent is required, we collect, use, or disclose personal information with your consent.

The form of consent may vary depending on the nature and sensitivity of the information and the circumstances in which it is collected.

You may withdraw consent where permitted by law, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services, such as processing an order or maintaining a customer account.

4. How We Share Personal Information

We may share personal information with service providers that assist us in operating our business, including:

• Shopify
• Payment processors
• Third-party Canadian distribution and fulfillment partners
• Shipping carriers
• Email and customer communication providers
• Analytics providers
• Advertising and marketing platforms
• Fraud-prevention and security providers
• Professional advisers where necessary

These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law and their agreements with us.

We may also disclose information where required by law, court order, regulatory authority, or where reasonably necessary to protect our legal rights, customers, business, or others.

5. Shopify

Our online store is hosted by Shopify.

Shopify processes certain customer information to provide ecommerce, payment, fraud prevention, analytics, personalization, and other services.

Depending on the Shopify services you use, Shopify may process personal information independently as well as on our behalf.

You can learn more by reviewing the Shopify Consumer Privacy Policy. Shopify specifically recommends that merchants using its customer privacy features provide customers with access to Shopify's consumer privacy information.

6. Fulfillment and Shipping Partners

Shop Blank Apparel sells merchandise to customers and uses third-party Canadian distribution partners to fulfill and ship orders.

Information necessary to complete your order, such as your name, shipping address, contact information, order details, and related shipment information, may be provided to these fulfillment partners and shipping carriers.

These fulfillment facilities are operated by third parties and are not Shop Blank Apparel business locations.

7. Information Processed Outside Québec

Some of the service providers we use may process or store personal information outside Québec or outside Canada.

As a result, personal information may be subject to the laws of another jurisdiction.

Where applicable, we take reasonable steps to assess and protect personal information transferred outside Québec. Québec privacy rules require businesses to consider privacy protections before communicating personal information outside the province.

8. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

• Operate the website
• Remember customer preferences
• Maintain shopping cart functionality
• Understand website usage
• Measure website performance
• Detect fraud
• Measure marketing effectiveness
• Provide advertising or personalization where permitted

Where required, non-essential cookies and similar technologies are subject to applicable privacy choices and consent settings.

Shopify provides customer privacy controls, including cookie banner and consent-management functionality, which can be configured in the Shopify administration.

9. Marketing Communications

If you choose to receive marketing communications, we may send information about products, promotions, offers, or company updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to an existing order, account, return, or customer service request.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, contractual, fraud-prevention, and record-keeping requirements.

When information is no longer required, we take reasonable steps to delete, destroy, or anonymize it where permitted and appropriate.

Canadian privacy principles require organizations to limit retention to what is necessary for the identified purposes.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, or modification.

No website, storage system, or electronic transmission method can be guaranteed to be completely secure.

Security measures should be proportionate to the sensitivity of the information being protected.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent where applicable
• Request deletion of certain personal information where legally available
• Ask how your personal information has been used or disclosed
• Ask questions about our privacy practices
• Make a complaint regarding our handling of personal information

Where applicable under Québec law, you may also request eligible computerized personal information collected from you in a structured and commonly used technological format. This right to data portability has applied in Québec since September 22, 2024.

We may need to verify your identity before completing a privacy request.

13. Children's Privacy

Our website and services are not directed toward children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

14. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the content, security, or privacy practices of websites that we do not operate. Please review the privacy policies of those websites before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or legal obligations.

When material changes are made, the updated policy will be posted on our website with a revised "Last Updated" date.

16. Privacy Officer and Contact Information

Questions, privacy requests, or complaints regarding personal information may be directed to:

Privacy Officer
Shop Blank Apparel
233 Av. Labrosse
Pointe-Claire, QC H9R 1A3
Canada

Email: shopblankapparel@gmail.com

For general customer service inquiries, you may also contact shopblankapparel@gmail.com.